INFORMATION INTEGRITY AND TRANSPARENCY IN LGBTQIAPN+ JOB PORTALS

Abstract

The expansion of digital technologies has transformed the mediation of the labor market through recruitment portals, bringing new challenges to the integrity, transparency, and accessibility of information, especially for historically marginalized groups such as the community of lesbians, gays, bisexuals, transgender individuals, and other gender identities and sexual orientations. Given this scenario, this research proposes to investigate the integrity and transparency of the information available on digital recruitment portals aimed at or accessible to this community, analyzing aspects related to data reliability, inclusion policies, and informational accessibility conditions. Methodologically, the study adopted a qualitative and exploratory approach, utilizing documentary analysis and content analysis procedures. The research universe consisted of ten recruitment portals, divided between generalist and specialized platforms. Preliminary results reveal a clear division between two profiles of digital environments: generalist portals present communication about diversity indirectly, requiring searches for specific terms and demonstrating an absence of inclusive language in their interfaces ; in contrast, specialized platforms promote clear communication from the main page, adopting neutral pronouns, eliminating binary genders, and integrating identity symbols into their branding. Finally, the final considerations point out that the lack of proactive communication on generalist portals acts as a symbolic and practical barrier to accessing opportunities, showing that specialized portals have more integrated and transparent informational practices, although they still need to consolidate their formalized institutional policies.