INFORMATION MEDIATION, MANAGEMENT COMPETENCIES, AND INFORMATIONAL ACCESSIBILITY IN THE PUBLIC TRANSPORTATION OF SÃO LUÍS (MA)

Abstract

Information accessibility is a fundamental dimension for ensuring the autonomy, safety, and social participation of people with disabilities in urban environments. This study aims to analyze information accessibility and information mediation processes within the public transportation system of São Luís, Maranhão, Brazil, based on the experiences of users with disabilities through the Integrated Information Accessibility Management System (SIGAI). The theoretical framework articulates the concepts of information mediation, information appropriation, and information accessibility in the context of inclusive urban mobility. Methodologically, the study is characterized as applied research with a mixed-methods approach, exploratory-descriptive objectives, and a case study design. Data were collected through a structured questionnaire administered to users with disabilities or reduced mobility, using a five-point Likert scale. Preliminary findings reveal barriers related to institutional communication, technological resources, accessible signage, and users' autonomy during travel. The results indicate that limitations in informational resources interfere with the processes of information mediation and appropriation, increasing situations of dependence and restricting social participation. As a partial contribution, the study proposes an integrated model for analyzing information accessibility aimed at identifying informational barriers and supporting the development of inclusive strategies for public transportation.